EMS Today

EMS Remembrance Day

JEMS Editor-in-Chief Dr. Ted Lee speaks with National EMS Memorial Bike Ride Board of Directors member Eric Morrison about the sacrifices EMS providers make for the profession.

EMS Recognition Day

JEMS Editor-in-Chief Dr. Ted Lee speaks with Dr. Jeffrey Goodloe about the maturing of EMS Week during its 50th anniversary.

‘We Need to Take Care of Ourselves First’

For EMS Week, JEMS Editor-in-Chief Dr. Ted Lee speaks with Dr. Jeff Jarvis about resiliency in EMS.

The Importance of Bystander Stroke Education

During EMS Week and Stroke Awareness Month, JEMS Editor-in-Chief Dr. Ted Lee speaks with MedicZero Inc. about the significant delays in stroke care arising from a lack of bystander stroke awareness and recognition.

The JEMS Report: EMS Safety Day

For EMS Week, JEMS Editor-in-Chief Dr. Ted Lee speaks with Garrett Hedeen, chair of the NAEMT’s EMS Workforce Committee, on the importance of safety in EMS.

Changes in EMS Education

During EMS Week, JEMS Editor-in-Chief Dr. Ted Lee talks with Rick Ellis, chair of the NAEMT’s Education Committee, on changes to EMS education throughout the years.

South Carolina EMS Association Ready for EMS Week

JEMS Editor-in-Chief Dr. Ted Lee talks with Dr. Mandy Gattis, project and grants manager for the South Carolina EMS Association, about the special plans for the 50th anniversary of EMS Week.

Modalities in EMS Education with Kelly Kirk

Hosts Bradley Dean and David Blevins bring on Kelly Kirk discussed the impact of the COVID-19 pandemic on EMS education, the shift to online education, and the challenges and potential solutions in online education, particularly in the context of skills-based courses.

They also explored the concept of competency-based medical education, the use of Learning Management Systems (LMS) in education, and the importance of intrinsic motivation and flexibility in response to changing circumstances.

Lastly, they discussed the upcoming changes in the National Registry and issues related to their respective states, agreeing to further discuss these in the future.

Mental Health Awareness Month

Doug Randell speaks with Nathaniel Metz, president of Phoenix Paramedic Solutions and the Indiana EMS Association, Tadd Whallon, the behavioral health and addiction program director at Phoenix Paramedic Solutions, about the importance of Mental Health Awareness Month.

Customer Service in EMS

Hosts: Bradley Dean & David Blevins Guest: Jonathan Jenkins, Mutual Aid EMS

Summary: In this episode, Bradley Dean and David Blevins are joined by Jonathan Jenkins from Mutual Aid EMS to explore the integration of customer service principles into the EMS profession.

Does service excellence in EMS translate to better patient outcomes, more repeat business and stronger collections?  The evidence of this in other areas of health care is well documented, so it’s logical to assume those results could be possible in EMS.

The age-old argument, “Those who summon our service are patients and not customers,” completely misses the point. It really doesn’t matter what we call them; individuals who seek medical assistance from EMS deserve to receive excellent service from those who provide care.

Questions….that patients often ask that measure our customer service.

1. Did we arrive in a timely manner?
2. Did we explain the treatment they received?
3. Did we treat them in a respectful manner?
4. Did we take care of their pain and make them comfortable?

The top 10 things for delivering good customer service…..

1. Work together as a team to care for the patient.
2. Control the patient’s pain and suffering.
3. Include patients in their decision about their treatment.
4. Have good skills…. Be able to perform smoothly….
5. Have a good attitude toward the patient’s requests.
6. Address the patient’s emotional needs.
7. Keep the patient informed during your time with them.
8. Be responsive to patients concerns and complaints.
9. Be positive and interact with family when caring for the patient.
10. Be friendly and courteous.